Guides, FAQs, and human support
Help & Support
Find answers to common questions and get help using RightFlow
Start with the guided flow, jump to practical answers, or reach the team when you need a second set of eyes.
Frequently Asked Questions
8+
Clear answers to the questions people ask most during a first review.
Email Support
≤ 24h
For product questions, workflow guidance, supported documents, and policy clarification.
WhatsApp support
Sun-Thu
Business-hour coverage for cases that need a faster human path.
Quick Links
Choose the fastest path based on where you are in the review journey.
Getting Started
Learn how to use RightFlow step by step
Common Questions
Find answers to frequently asked questions
Contact Support
Get help from our support team
Getting Started
Learn how to use RightFlow step by step
01
Upload Your Employment Contract
Start by uploading your employment contract PDF. Our AI will extract pension and keren hishtalmut terms automatically.
02
Upload Salary Reports
Upload your monthly salary slips (payslips). You can upload multiple months at once for batch processing.
03
Upload Pension & Keren Statements
Upload your pension and keren hishtalmut statements from your fund manager to verify actual deposits.
04
Review and Verify
Go to the Verify page to compare contract terms with actual payments. Mark items as verified or disputed.
Frequently Asked Questions
Start with the questions we hear most often from employees, advisors, and teams reviewing payroll evidence.
RightFlow is an automated platform that helps Israeli employees verify their pension and keren hishtalmut payments. We use AI to extract terms from your employment contract and compare them with actual deposits to ensure your employer is paying correctly.
Simply upload your employment contract, salary reports, and pension/keren statements. Our system will automatically extract the relevant information and show you a comparison on the Verify page.
You'll need: (1) Your employment contract (PDF), (2) Monthly salary slips/payslips (PDF), (3) Pension fund statements, (4) Keren Hishtalmut statements. All documents should be in PDF format.
Most documents are processed within 2-5 minutes. Complex documents or lower-quality scans may take slightly longer. You'll receive a notification when processing is complete.
Yes. All documents are encrypted in transit and at rest. We use Google Cloud Platform for secure storage and processing. Your data is never shared with third parties without your explicit consent.
If you find a payment discrepancy, mark it as 'disputed' in the Verify page. Export the verification report as PDF and contact your employer's HR department. The report serves as official documentation of the discrepancy.
Yes. You can export verification results as CSV, JSON, or PDF from the Reports and Verify pages. These exports can be used for personal records or when communicating with your employer.
Currently, each user account can track one active employment contract. If you change jobs, you can upload a new contract which will replace the previous one. Historical data remains accessible.
Contact Support
Reach the RightFlow team when you need product guidance, policy clarification, or a faster path through a tricky document set.
Email Support
Send us an email and we'll respond within 24 hours
Best for onboarding questions, supported documents, workflow guidance, and discrepancy follow-up.
support@right-flow.comWhatsApp support
Message us during business hours (Sun-Thu, 9AM-5PM)
For quicker written support, operational guidance, escalation paths, and document follow-up.
+972 52-555-1515